PAYMENT & REFUND POLICY:

Payment: Before making a reservation for Board and Train or Day School, you and your dog must complete a consultation and evaluation with your trainer. A 50% deposit toward the training program cost is required in order to reserve your training dates. Visa, MasterCard, American Express or Discover Card are accepted and will be kept on file and automatically charged for the remainder of the total cost on your dog’s final day of training. 

PROGRAM POLICIES:

Cancellation: If training reservation is cancelled more than five (5) business days in advance, deposit will be refunded minus a $50 assessment and scheduling fee. If reservation is cancelled less than five business days before the training start date, 50% of the deposit will be returned (25% of program cost).

Reschedule: Session may be rescheduled one time for any reason if notification is made at least five business days in advance of the scheduled start date and a rescheduling fee of $50 will apply. If a session is rescheduled with less than five business days notice, there will be a rescheduling fee of 25% of the program cost. If a session must be rescheduled a second time the original deposit will be forfeited and a new deposit of 50% of the training program cost will be required in order to make a new reservation.

Interruption: In the event that a training week is interrupted by illness, inclement weather, or other unforeseen event, supplementary training dates will be added as agreed upon by client and trainer. If the trainer is unable to continue working with the dog for any reason (ex. dog is too anxious, ill, or aggressive), the standard boarding or day care rates will apply and training rates will be pro-rated based on the hours spent before the training interruption at a rate of $60 per hour.

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PRIVATE SESSION POLICIES:

Rescheduling: If a session needs to be rescheduled, trainer must be directly notified at least two (2) full business days in advance (Mon – Fri, 48 hours minimum). If you cannot give 2 business days notice, your pre-payment will be applied to the missed session. Notification of cancellation or rescheduling MUST be done by phone call or email to your trainer.

Cancellation: One (1) grace cancellation per client will be allowed for last minute illness, emergency, or change of plans as long as there is a minimum of 2 hours notice before the session is scheduled to begin. Notification of cancellation or rescheduling MUST be done by phone call or email to the trainer.

Private sessions must be completed within 3 months of payment or they will be forfeited

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1. Classes need to be paid for at the time of advance registration to hold a spot. Registrations sent without payment may not be held if payment isn't received within five days.

2. Refunds for classes will be given if the request is received 24 hours before the class start time. No refunds will be given for requests received within the 24 before class starts or after the session has begun.

3. Make-up classes are not typically available for missed classes. If arrangements are made in advance, the instructor may be able to meet with students fifteen minutes before class start time to go over what was missed. Private sessions are also available for an additional fee.

Data collection and usage

We will collect the following personal data:

  • Contact information: your name, position, role, company or organization, telephone (including mobile phone number where provided) as well as email and postal address;

  • Business information: data identifying you in relation to matters on which you instruct us or in which you are involved;

  • Your logon ID and password: for access to our website and other client services or platforms;

  • Subscriptions/preferences: when you subscribe to receive updates or newsletters as well as consent preferences to help us identify which materials you are interested in receiving;

  • Events data: attendance at and provision of feedback forms in relation to our events;

  • Social media: posts, Likes, tweets and other interactions with our social media presence;

  • Technical information: [when you access this website and our technology services being IP address, browser type and version (e.g. Internet Explorer, Firefox, Safari etc.), time zone setting, browser plug-in types and versions, operating system you are using (e.g. Vista, Windows XP, MacOS, etc), device type, hardware model, MAC address, unique identifiers and mobile network information];

  • Online data: [when you access this website and our technology services, information about your visit including URL clickstream to, through and from our website (including date and time), information about your network as such as information about devices, nodes, configurations, connection speeds and network application performance; pages viewed or searched for, page response times, download errors, length of visits and interaction information (such as scrolling, clicks, mouse-overs) and whether you click on particular links or open our emails].

 

We do not collect personal data about your online activities across third party websites or online services

 

Your communications with us

We may also collect information that you choose to provide in communications with us. Please do not send us confidential information. 

 

How we use your personal data

We use your personal data for the following purposes:

  • Service provision: providing dog training advice and services;

  • Business relationship: managing and administering our relationship with you, your company or organization including keeping records about business contacts, services and payments so we can customize our offering for you, develop our relationship and target our marketing and promotional campaigns;

  • Communication: sending emails, newsletters and other messages to keep you informed of developments, insights and of our services;

  • Events: running events;

  • Customer surveys and feedback: including events feedback as well as answering issues and concerns which may arise;

  • Website monitoring: to check the website and our other technology services are being used appropriately and to optimize their functionality;

  • Site security: to provide security to our premises (normally collecting your name and contact details on entry to our locations);

  • Online security: protecting our information assets and technology platforms from unauthorized access or usage and to monitor for malware and other security threats;

  • Regulatory: compliance with our legal and regulatory obligations;

  • Legitimate interest: to pursue the legitimate business interests listed in the “Legitimate Interests” section of this policy below.

 

Our reasons for using your personal data

We will process your personal data for a number of reasons:

  • you have given us consent: for example where you share details for particular purposes;

  • this is necessary to comply with legal or regulatory obligations

  • processing is necessary for our legitimate business interests or those of a third party: provided this does not override any interests or rights that you have as an individual. Our legitimate interests are listed in the next section.

 

Legitimate interests

We have legitimate business interests in: providing dog training services;

  • managing our business and relationship with you or your company or organization;

  • understanding and responding to inquiries and client feedback;

  • understanding how our clients use our services and websites;

  • identifying what our clients want and developing our relationship with you, your company or organization;

  • improving our services and offerings;

  • enforcing our terms of engagement and website and other terms and conditions;

  • ensuring our systems and premises are secure;

  • managing our supply chain;

  • developing relationships with business partners;

  • ensuring debts are paid;

  • operating suppressors to exclude you from direct marketing if you unsubscribe;

  • sharing data in connection with acquisitions and transfers of our business.

 

With whom do we share your data?

We share your information with others as follows:

  • Suppliers: who support our business including IT and communication suppliers, outsourced business support, marketing and advertising agencies, back up and DR suppliers and LPO operations. Our suppliers have to meet minimum standards as to information security and they will only be provided data in line with their function;

  • Shared service centers: operated by us or third parties including for client on-boarding, IT services, marketing, risk management and office support services;

  • Law enforcement bodies and our regulators: or other competent authorities in accordance with legal requirements or good practice;

  • Appropriate parties in the event of emergencies: in particular to protect health and safety of our clients, staff and organizations;

  • Your company or organization: in relation to us providing dog training services;

  • Screening service providers: so that we can comply with legal obligations in relation to the prevention or protection of crime, ant-money laundering, sanctions screening and other required checks;

  • Advertising networks and analytics service providers: to support and display ads on our website, apps and other social media tools;

  • Third parties: in the context of the acquisition or transfer of any part of our business or in connection with the business reorganization;

  • Other delegates: where your name will appear on the attendee list for events where you have told us you plan to attend.

 

Personal data about others

In some cases, you may provide personal data to us about other people (such as your customers, directors, officers, shareholders or beneficial owners). You must ensure that you have given those individuals an appropriate notice that you are providing their information to us and have obtained their consent to that disclosure.

 

Security

We will hold your information securely in line with physical, technical and administrative security measures. However, the transmission of information via the internet is not completely secure. Although we will take reasonable measures to protect your personal information, we cannot guarantee the security of your information transmitted and any transmission is at your own risk.

 

Your Rights

Some of these rights will only apply in certain circumstances. If you would like to exercise, or discuss, any of these rights, please contact ____ as listed in this Policy above.

  • Access: you are entitled to ask us if we are processing your data and, if we are, you can request access to your personal data. This enables you to receive a copy of the personal data we hold about you and certain other information about it;

  • Correction: you are entitled to request that any incomplete or inaccurate personal data we hold about you is corrected;

  • Erasure: you are entitled to ask us to delete or remove personal data in certain circumstances. There are also certain exceptions where we may refuse a request for erasure, for example, where the personal data is required for compliance with law or in connection with claims;

  • Restriction: you are entitled to ask us to suspend the processing of certain of your personal data about you, for example if you want us to establish its accuracy or the reason for processing it;

  • Transfer: you may us to help you request the transfer certain of your personal data to another party;

  • Objection: where we are processing your personal data based on a legitimate interests (or those of a third party) and you may challenge this. However, we may be entitled to continue processing your information. You also have the right to object where we are processing your personal information for direct marketing purposes;

  • Automated decisions: you may contest any automated decision made about you where this has a legal or similar significant effect and ask for it to be reconsidered.

  • Consent: where we are processing personal data with consent, you can withdraw your consent.

 

If you want to exercise any of these rights, please contact _______  in writing at the relevant email address.

 

Links to third party websites

Our website, newsletters, email updates and other communications may, from time to time, contain links to and from the websites of others. The personal data that you provide through these websites is not subject to this privacy notice and the treatment of your personal data by such websites is not our responsibility. If you follow a link to any other websites, please note that these websites have their own privacy notices which will set out how your information is collected and processed when visiting those sites.

 

 

Children

We do not knowingly collect information from children or other persons who are under 16 years old. If you are under 16 years old, you may not submit any personal data to us.

 

Changes to this Notice

This notice may be changed from time to time. 

 

If we change anything important about this notice (the information we collect, how we use it or why) we will highlight those changes at the top of the notice and provide a prominent link to it for a reasonable length of time following the change.

 

How to contact us

If you would like more information about the way we manage personal data that we hold about you please contact us as set out at the top of this notice.

 1. Returns

Option 1 – No Refunds/Exchanges:

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at [•] with details of the product and the defect. You can send the item you consider defective to:

[Address]

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

 

Option 1 – No Refunds/Exchanges:

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at [•] with details of the product and the defect. You can send the item you consider defective to:

 

 

. Refund policy - stating that we do not offer refunds. Services are purchased with the intention of committing to the training process and we will not refund for missed lessons or satisfaction of results. We will commit to give the best possible services, in case of scheduling issues on our end, we will make up missed classes

Repetition Shapes Behavior. Communication Builds Relationships.

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