Privacy Policy Privacy Policy for Dogs In Harmony, Inc. Dogs In Harmony, Inc. ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and protect your personal information, including your rights regarding the information we collect. By using our services or submitting your information through our website, forms, or booking platform, you consent to the practices outlined below. 1. Information We Collect We collect personal information you voluntarily provide when you: Contact us through our website, email, or SMS Register for a training program or service through our platform (https://dogsinharmony.pike13.com) Complete a client agreement or consent form Request customer service or updates regarding your dog’s care This information may include: Name, phone number, email address Dog’s name, age, breed, behavior concerns Appointment scheduling information 2. How We Use Your Information We use your information to: Provide and manage services for you and your pet Send SMS or email updates related to your dog's status, appointments, or training progress Respond to your inquiries and provide customer support Notify you of changes to your services or schedule We do not use your personal information for sales or marketing via SMS. 3. Communication and Opt-In Consent By submitting your information through our website, training portal, or communication forms, you consent to receive SMS and email messages related to: Service confirmations and updates Daycare/training drop-off and pick-up status Emergency communications Customer service follow-up SMS messages will only be sent to users who: Initiate contact via text, or Opt-in by signing our service agreement or registration forms You may opt out of receiving SMS communications at any time by replying “STOP.” For email communications, you may unsubscribe using the link provided in the email. 4. Sharing of Information We do not sell or rent your personal information. We may share limited information with: Service providers who support our operations (e.g., booking software) Legal authorities if required by law All vendors are required to protect your data in accordance with this policy. 5. Data Security We use reasonable administrative and technical safeguards to protect your information from unauthorized access, disclosure, or misuse. 6. Your Rights You have the right to: Access the personal information we hold about you Request corrections or updates Withdraw consent for SMS or email communication To exercise these rights, please contact us at [info@harmonydogs.net]. 7. Updates to This Policy We may update this Privacy Policy periodically. We will notify clients of material changes via email or SMS, and the updated policy will be posted on our website.